Refund Policy

We offer a 14-day return policy. This means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it, unused, with original tags, and in its original packaging.

How to Start a Return

Please contact us at order@moodstories.com to initiate a return. If your return is approved, we’ll send you a return shipping label and detailed instructions on how and where to send your package.

Note: Items sent back without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon arrival. Contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exchanges

The quickest way to get what you want is to return the item and place a new order once the return is accepted.

Refunds

Once we’ve received and inspected your return, we’ll notify you if the refund was approved. If so, your refund will be processed automatically to your original payment method.

Please remember it can take time for your bank or credit card company to process and post the refund.

If you have any questions, feel free to contact us at order@moodstories.com.