WHERE DOES MOODSTORIES SHIP?

MOODSTORIES.EU ships throughout Europe and worldwide.

ITEM AVAILABILITY



All items available for sale on the website moodstories.us are expected to be in stock and available for shipping. Orders begin the shipping process as soon as your online purchase is completed. Items are shipped once they are in stock, your payment is approved, and the shipping address is verified. At this time, we do not offer pre-sale options or backorders.

SHIPPING METHODS AND COSTS



If your order contains multiple items and/or includes gift cards, they may be shipped from multiple locations and/or arrive in different packages on different dates. There are no additional charges for split shipments. Shipping and handling charges are based on the chosen shipping method and are non-refundable, even in the event of a return.

Please refer to the table below for shipping costs and estimated delivery times. Note that processing times may take 1 - 2 business days. Standard orders placed before 12 p.m. CET Monday through Friday will ship the same day. Delivery is expected within 5 - 7 business days. If there is a delay, we will notify you by email. Some items shipped directly from our suppliers may take longer, and items ordered together may not arrive in the same box.

Orders that qualify for expedited shipping and are placed before 2 p.m. CET Monday through Friday will ship the same day. Delivery is guaranteed within 2 business days for eligible products.

• Standard: 5–7 business days
• Expedited: 2 business days
  
  
  
  (Not available for certain products)

I HAVE NOT RECEIVED MY ITEM. WHO SHOULD I CONTACT?



All orders are processed Monday through Friday. Orders are not processed or shipped on weekends or holidays. If you still believe your order is missing, you may contact the MOODSTORIES customer service team by email at order@moodstories.com.

WHY DOES THE COURIER WEBSITE NOT RECOGNIZE THE TRACKING NUMBER FOR AN ORDER I PLACED?



Once you receive a shipping confirmation email, tracking information may take 1–2 days to update from the time shipping begins. Orders shipped via standard shipping are generally delivered through local or international postal services and can be tracked on the courier’s website.

HOW WILL I BE NOTIFIED IF THERE IS A PROBLEM WITH MY ORDER?



All communication regarding your order is done via email, so it is important that your email address is accurate and up to date.

I ORDERED A “PRE-SALE” ITEM. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?



Pre-sale items are available to allow customers to reserve them before they actually arrive in inventory. These items will not ship until they become available in stock. The projected shipping date is always shown in the product overview section of the product page.

I AM LOOKING FOR A SPECIFIC ITEM, BUT I NO LONGER SEE IT ONLINE. CAN I STILL GET IT?

If an item does not appear online, it is not currently available, but we may be able to find out if it will be restocked. Simply email order@moodstories.com or submit a support request by clicking here. Include the item name, description, and order number, if available. We will find out if and when it will become available again!

WHAT CURRENCY DOES MOODSTORIES USE?

All prices and payments are displayed in Euros (EUR).

WHAT PAYMENT METHODS ARE ACCEPTED?

MOODSTORIES.ES accepts MasterCard, Visa, Discover, American Express, and ATM/debit cards with the Visa or MasterCard logo. You can also pay with Apple Pay or store credit.

DO I HAVE TO PAY TAXES ON MY PURCHASE?

Yes. Sales tax is calculated according to the tax laws of the state and county where the order is shipped. The tax shown online is only an estimate and may differ slightly from the total charged, usually by no more than a few cents.

WHAT IS A “VERBAL AUTHORIZATION” AND WHY IS IT NEEDED TO SHIP MY ORDER?

Occasionally, a brief conversation with a customer service representative is required to verify credit card information. This is known as a “verbal authorization” and protects cardholders from unauthorized purchases. If you receive an email requesting a verbal authorization, you can contact the MOODSTORIES customer service team by email at order@moodstories.com or via live chat through our website during normal business hours.

WHY DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?

We have this feature for the benefit of our customers. You can store your billing address, multiple shipping addresses, join our mailing list, check the status of your order, and create a wishlist you can share with friends. In addition, we can contact you if there is any problem with your order. It’s quick and easy.

WHAT IF I NEED TO CHANGE MY ORDER AFTER PRESSING “SUBMIT”?

We strive to pick, pack, and ship all orders as quickly as possible because we know you can’t wait to receive them. With that in mind, once an order is placed, we will not be able to cancel it. Please refer to the return policy for additional information if a return is needed.

HOW DO I KNOW IF MY ORDER WAS PLACED?

You will receive an order confirmation by email.

WHY HAVEN’T I RECEIVED AN EMAIL ABOUT MY ORDER?

There are generally two reasons: you may have an outdated email address on file, or you may have a spam blocker filtering our emails. Please make sure your user information is up to date and try disabling any spam blocker that may prevent our messages from reaching you.

IF I RETURN THE MERCHANDISE, HOW LONG WILL IT TAKE TO RECEIVE MY REFUND?

We will process a return 5 to 7 business days after receiving your returned merchandise at our warehouse. Returns will be refunded in the form of store credit redeemable at MOODSTORIES once the refund is approved. The cost of return shipping will be deducted from the refund amount.

WHAT DO I DO IF SOMETHING IN MY ORDER IS DAMAGED OR MISSING?

Please contact a MOODSTORIES customer service agent immediately! Click here to see our return/exchange policy and instructions. MOODSTORIES must receive all returns and exchanges, including the replacement of missing or damaged items, within 30 days of the purchase date listed on your receipt.