Privacy Policy

Last updated: August 8, 2025

1. Introduction

At MOODSTORIES OU, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect the personal data you provide when you interact with our website moodstories.eu, mobile applications, and other services (collectively, "Services"). We are committed to ensuring that your personal information is handled responsibly and transparently in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

2. Information We Collect

We collect various types of information to provide and improve our Services. This includes:

• Personal Identification Information: such as your name, email address, phone number, billing and shipping addresses, and payment information when you make a purchase or register for an account.
• Technical Information: including IP address, browser type, device type, operating system, and browsing behavior collected through cookies and other tracking technologies to enhance user experience and analyze site performance. For more information about cookies, please see our Cookie Policy.
• Communications: records of any correspondence you have with us, including customer support requests, feedback, and surveys.
• Marketing Preferences: details about your preferences related to marketing communications, if you opt-in to receive newsletters or promotional materials.

3. How We Use Your Information

The information we collect is used for a variety of purposes, including but not limited to:

• Processing your orders and delivering purchased products or services.
• Managing your account, verifying your identity, and providing customer support.
• Improving and personalizing your experience on our website and Services.
• Sending transactional emails such as order confirmations, shipping updates, and password resets.
• Delivering marketing communications, offers, and promotions where you have provided consent.
• Conducting research and analysis to better understand how our Services are used and how we can enhance them.
• Ensuring compliance with legal obligations and protecting our rights, property, or safety and those of our users.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to collect information about your interactions with our Services. Cookies help us recognize your device, remember your preferences, and gather analytical data to improve the functionality and performance of our site. You can manage or disable cookies through your browser settings; however, some features of the website may not function properly if cookies are disabled. For more detailed information, please refer to our Cookie Policy.

5. Disclosure of Your Information

We do not sell, trade, or rent your personal data to third parties. However, we may share your information with trusted service providers who assist us in operating our business and delivering Services, such as payment processors, shipping companies, IT services, and marketing partners. These third parties are obligated to keep your information confidential and use it only for the purposes we specify.

Additionally, we may disclose your data if required to comply with legal processes, enforce our Terms of Use, or protect the rights, property, or safety of MOODSTORIES, our users, or others.

6. Data Security

We employ administrative, technical, and physical safeguards designed to protect your personal data from unauthorized access, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

7. International Data Transfers

Your information may be processed and stored in countries outside the European Economic Area (EEA), including countries that may not have data protection laws equivalent to those in your jurisdiction. When transferring personal data internationally, we ensure appropriate safeguards are in place in compliance with applicable data protection laws, such as standard contractual clauses approved by the European Commission.

8. Your Rights Under GDPR

As a resident of the European Union, you have certain rights regarding your personal data under the GDPR. These rights include:

• Access: You have the right to request a copy of the personal data we hold about you.
• Rectification: You can request correction of inaccurate or incomplete data.
• Erasure: You may request deletion of your personal data in certain circumstances.
• Restriction: You have the right to restrict processing of your data in specific cases.
• Data Portability: You can request that your data be provided to you or transferred to another service provider.
• Objection: You may object to the processing of your data for direct marketing or other legitimate interests.
• Withdrawal of Consent: Where processing is based on consent, you can withdraw it at any time.

To exercise these rights, please contact us at order@moodstories.com. We will respond to your request within the timeframes required by law. You also have the right to lodge a complaint with a supervisory authority, such as the European Data Protection Board (EDPB) or your national data protection authority.

9. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we securely delete or anonymize it.

10. Children’s Privacy

Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal data from a child under 13, we will take steps to delete such information promptly.

11. Third-Party Links

Our website may contain links to third-party websites, services, or social media platforms that are not operated or controlled by MOODSTORIES OU. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal data.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you by updating the “Last updated” date at the top of this document and, where appropriate, provide additional notice via email or our website. Your continued use of our Services after changes indicates your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: order@moodstories.com